La struttura del file sorgente è questa:
\documentclass[a4paper,12pt]{book}
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\hyphenation{tra-di-zio-na-li rie-sco-no ca-pa-ci-tà mon-dia-le
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cam-bia-men-to in-di-vi-dua-ti ge-stio-ne mul-ti-li-vel-lo ogni
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%Definizione didascalia figure
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\title{\textcolor[rgb]{0.50,0.00,0.25}{\bf La Balanced Scorecard nella Pubblica Amministrazione}}
\date{}
\author{\texttt{Elena Mandelli}}
\linespread{1.3}
\begin{document}
\maketitle
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\include{citazione}
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\tableofcontents
\newpage
\pagenumbering{roman}
\include{introduzione}
\pagenumbering{arabic}
\include{primo}
\include{secondo}
\include{terzo}
\newpage
\pagenumbering{Roman}
\include{bibliografia}
\include{estratto}
\end{document}
mentre per i capitoli inclusi ho usato:
\chapter{ Balanced Scorecard}
\section{Origini della Balanced Scorecard}
\linespread{1.3}
La \textbf{\emph{Balanced Scorecard}} è una tecnica di management…..
So di non essere molto chiara ma sono alle prime armi, grazie